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DomainSentinel — Refund Policy

Version: 1.2 Effective date: 2026-04-26 Last updated: 2026-10-22

1. Summary

If you're a new subscriber, you can cancel and get a full refund within 14 days of your first paid subscription. No questions asked.

After 14 days, refunds are not usually provided, but nothing in this policy limits your rights under the Australian Consumer Law or any other law that cannot be excluded.

2. Who this policy applies to

This Refund Policy applies to paid Subscriptions to DomainSentinel operated by Steelcap Labs (ABN 69 540 550 460).

It does not apply to the Free tier, which is provided at no cost.

This Refund Policy forms part of our Terms of Service.

3. The 14-day refund window (new subscribers)

3.1 Eligibility

You are eligible for a full refund with no questions asked if:

• This is your first paid subscription to DomainSentinel, AND
• You request the refund within 14 days of the date of your first paid charge.

3.2 How to request

You can request a refund by:

• Email: sending a request to [email protected] from the email address on your Account, OR
• In-Service: clicking "Request refund" in your Account billing settings (when this feature is live).

We do not require a reason. "I changed my mind" is sufficient.

3.3 Processing

Refunds are issued to the original payment method through our payment processor, Stripe. Typical processing:

• We process the refund within 2 business days of receipt of your request.
• Funds appear in your account within 5 to 10 business days of processing (depending on your bank or card issuer).

3.4 What happens to your Account

On refund:

• Your paid Subscription is cancelled.
• Your Account is downgraded to the Free tier (you keep your login and 1 domain).
• Scan data and reports associated with paid-tier usage during the refund period may be retained on the Free tier where they fit within Free tier limits, or archived in accordance with our Privacy Policy retention rules.

4. Outside the 14-day window

4.1 No general refund

Once the 14-day window has passed, refunds are not generally provided for:

• Subscription fees already billed.
• Any portion of the current billing period after cancellation.

You may cancel at any time to prevent future billing. Access continues until the end of your current billing period.

4.2 Exceptional circumstances

We may, at our discretion, issue a refund outside the 14-day window in exceptional circumstances, such as:

• Material failure of the Service that we are unable to resolve.
• Billing errors or duplicate charges.
• Other circumstances where refusing a refund would be unreasonable.

Email [email protected] with the details and we will respond within 5 business days.

4.3 Statutory rights

Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law or any other applicable consumer protection law that cannot be excluded. If you believe the Service has failed to meet a statutory guarantee (for example, the service is not of acceptable quality, or does not match its description), you are entitled to a remedy under those laws, which may include a refund.

5. Plan changes mid-cycle

5.1 Upgrades

If you upgrade from one paid plan to a higher plan mid-cycle, we will credit the unused portion of your current plan against the new plan's first charge. No refund is issued in cash.

5.2 Downgrades

If you downgrade from a higher paid plan to a lower paid plan, the downgrade takes effect at the end of your current billing period. No refund is issued for the difference for the current period.

5.3 Downgrades to Free

You can downgrade to the Free tier at any time. No refund is issued for the current period. Your paid-plan features remain active until the end of the current period, after which your Account reverts to the Free tier limits (1 domain, basic features).

6. Chargebacks and disputes

We ask that you contact us before initiating a chargeback or payment dispute with your bank or card issuer. Most concerns can be resolved quickly by email, often faster than a chargeback.

If you initiate a chargeback without first contacting us, we reserve the right to:

• Suspend your Account while the dispute is under review.
• Recover reasonable costs associated with defending the chargeback, to the extent permitted by law.

We will always honour a valid chargeback and will not retaliate against users who exercise a legitimate dispute right.

7. Account termination and refunds

If we terminate your Account for a material breach of our Terms of Service (e.g., fraud, abuse, or violation of acceptable use), no refund will be issued for fees paid for the current or any prior billing period.

If we terminate your Account for reasons unrelated to your conduct (e.g., we close the Service), we will issue a pro-rata refund of any prepaid fees covering periods after the termination date.

If we end your access to the DomainSentinel beta for reasons unrelated to your conduct, we will issue at least a pro-rata refund of any prepaid fees covering the period after the day your access ended.

If we end your access to the DomainSentinel beta and your Account stays open, section 3 still applies to you. If you are eligible under section 3.1, you can request the full refund whatever the reason your access ended, even where the paragraphs above would give a smaller refund or none.

8. Currency and fees

All refunds are issued in the original currency charged (United States Dollars, USD). We do not absorb foreign exchange rate fluctuations between the time of payment and the time of refund. Third-party fees (bank or card issuer fees, foreign-exchange conversion fees) are not refunded by us, except where the refund is a remedy under the Australian Consumer Law.

9. Changes to this Refund Policy

We may update this Refund Policy from time to time. Changes apply to future subscriptions. For existing Subscriptions, the Refund Policy in effect at the time of your subscription continues to apply until your next renewal, at which point the updated policy applies.

For material changes, we will give at least 30 days' written notice.

10. Contact

To request a refund or raise a billing concern: [email protected]. Full company details are set out in our Privacy Policy.

Steelcap Labs — Refund Policy v1.2 — 2026-04-26